Meta description: We achieved a service return rate of 1.67% and a successful repair rate of 98.33% in the period January-June 2026. We share data on a monthly and product group basis.

Casper Service Successful Repair Report

For repairs completed in the January-June period of 2026, re-service applications within 60 days were recorded as 1.67%. The successful repair result was 98.33%.

How We Measure Service Return Rate

Regardless of the warranty status of a product, if it reaches our service within 60 days after repair, it is included in the return report. Accidental damages arising from use and applications due to unauthorized service intervention are not included in this calculation. Reported service average is based on a weighted average of product groups.

Basic Data for January-June 2026

indicator

Conclusion

Service response rate within 60 days

1.67%

Successful repair rate

98.33%

measurement period

January-June 2026

2026 First Half Monthly Service Returns

Product group

stove

February

March

April

May

june

Laptop / AIO / Desktop

1.7%

1.6%

1.8%

1.7%

1.8%

1.7%

smartphone

2.5%

2.5%

2.4%

2.2%

2.2%

2.1%

tablet

1.7%

1.8%

1.7%

1.6%

1.7%

1.6%

Service average

1.7%

1.6%

1.7%

1.6%

1.7%

1.6%

2025 Period Comparison Information

According to the 12-month results of 2025, the 60-day service return rate for repaired products was 1.68%. We continue to monitor the value for use in period comparisons.

How Do We Empower Repair Success?

· We transfer technical experience from design, research and development and production to service services.

· We continue stock management for original spare parts without interruption.

· Experienced, trained technicians work in our service operations.

· Our ERP and CRM solutions enable us to regularly track service records.

· We conduct regular measurement, feedback and satisfaction survey processes.

Data note: January-June 2026 rates are based on the monthly service return table in the source document. Overall 1.67% return and 98.33% successful repair results are taken from the report summary.

Frequently Asked Questions

What was the successful repair rate during the first six months of 2026?

We achieved a successful repair rate of 98.33% in the first half.

What is our 2026 first half service return rate?

We recorded a service return rate of 1.67% in the first half of 2026.

What time interval do we use for service return?

We base service returns within 60 days following the completed repair.

Do we measure products that are out of warranty?

Yes; Products whose warranty has expired and products that are considered Out of Warranty due to accidental damage caused by the user while the warranty is in effect are included in the measurement.

Is there a product group breakdown of the rates?

Yes. We evaluate laptop/AIO/desktop computer, smartphone and tablet groups separately every month; We report the service average as their weighted average.

What was the comparison rate for the previous year?

The 2025 full-year service return rate we use for comparison purposes is 1.68%.